RETURNS:

1. Goods once sold can not be returned or exchanged.
2. In case of online purchase customer can return the goods if it is not the same model or the product seems damaged.
3. User can not return any used product.
4. Customised Products are not Subject to Return at any Cost.

Return and Refund policy will not be valid for the below reasons:

1. If you don't have Unboxing Video from starting to end.
2. if you don't Email or WhatsApp us your full video for any Claim within 24 hour after product delivered.

REPLACEMENTS & REFUNDS:

1. If a product is received and is in defective condition ( Dead On Arrival ) or damaged the product will be replaced with a new product. The product has to be shipped back to Viaana Kids Store with all original packing and accessories with no damage to serial number.
2. Once the product is received we will dispatch your product on the same day. It is highly recommended to make a full unboxing video of the product. Inform us immediately when you receive any defected or damaged goods when you receive it.